Information on the reporting process
We are always interested in improving the quality of our services. Your honest feedback helps us to find a solution to any problems that arise.
We are always interested in improving the quality of our services. Your honest feedback helps us to find a solution to any problems that arise.
Your message will be treated in strict confidence!
As a whistleblower, you are particularly protected against various retaliatory measures (e.g. dismissal, transfer).
The international, internal reporting office is managed by impartial compliance officers who are not bound by instructions.
Obviously false or distorted reports will be rejected by the Reporting Office.
1.
Once a report has been received, the facts of the case and the persons involved are recorded by the internal reporting office in a password-protected file.
2.
If contact details are available, a confirmation of receipt will be sent to the whistleblower within 7 days.
3.
If further clarification / information is required, the whistleblower will be contacted (if contact details are available).
4.
Anonymized treatment of the report in the Compliance Committee and agreement on any follow-up measures.
5.
If contact details are available, feedback on how to proceed will be sent to the whistleblower within 3 months.
6.
The logged contact and log data are stored in accordance with EU Directive 2019/1937 GDPR (General Data Protection Regulation) and deleted in due time.